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Welcome to Quanos Support

We are happy to help you and offer you various possibilities to quickly find a solution.

 

The support processes for PARTS-PUBLISHER and CATALOGcreator® remain as you are used to.

Quanos support for PARTS-PUBLISHER and CATALOGcreator

Support hours

Our support is available to you from Monday to Friday (except public holidays in Bavaria), preferably via the ticket systems, at the following times:

Monday - Thursday:  08:30 to 17:00
Friday: 08:30 to 16:00

Which product do you use?

PARTS-PUBLISHER

Support PARTS-PUBLISHER

Create a ticket at the ServiceDesk
or contact us by phone at

Phone: +49 911 977 59-43

To the ServiceDesk

 

In our Support Center you can download the current version of PARTS-PUBLISHER after registration. You will also find various descriptions and assistance. 

To the Support Center

Support CATALOGcreator®

Create a ticket at the ServiceDesk
or contact us by phone at

Phone: + 49 8143 99 169-28

To the ServiceDesk

 

The support is free of charge for all customers with a maintenance contract.

If you do not have a maintenance contract, costs may arise in connection with the support service, about which we will be happy to inform you in advance.

Remote maintenance session for direct help

You are already in contact with our support and a ticket was created for your problem?

Then the support employee will ask you to start a remote maintenance session with the Teamviewer application.
Our support employee will then be connected to your PC and can intervene directly on your installation or verify your request.

Simply click on the button below to start Teamviewer for the remote maintenance session.

The Teamviewer will start and generate an ID and a password. Your support employee will ask you to provide him with this information. The connection will then be established and you can discuss your questions with the employee.

If you already have the Teamviewer, you can start a meeting from there and communicate the ID and password to your support employee accordingly.

Start remote maintenance session 

TeamViewer Screenshot for Quanos Support

Disclaimer for the use of TeamViewer

Quanos Service Solutions GmbH accepts no liability whatsoever for the programs installed on your computer, nor for their protective devices (virus scanner or firewall).

Quanos Service Solutions GmbH assumes no liability for faults not caused by Quanos Service Solutions GmbH, even if they are close in time to the support provided.

Quanos Service Solutions assures you that our employees are sufficiently trained and familiar with the confidentiality and due diligence obligations.

Remote maintenance is carried out in accordance with the European Geneeral Data Protection Regulation.

Please note that this service is only available to you during our business hours following telephone or written consultation with our support staff.

  • Without your explicit consent, the consultant cannot view your PC.
  • Without your explicit consent, the consultant cannot work with you.
  • It is not possible to remove data from your PC unnoticed and without authorisation.
  • You can end the joint session at any time.

Note: By starting the TeamViewer software you accept the disclaimer of Quanos Service Solutions GmbH when using TeamViewer.