HAWE Hydraulik SE is a modern and professionally managed family company with customers all over the world. As a responsible development partner, it offers application expertise and experience in more than 70 branches of mechanical engineering and an extensive product range in a highly flexible modular system. This includes hydraulic power units, fixed displacement and variable displacement pumps, valves, sensors and accessories. Ideally matched electronic components and software expertise complement the modular system and facilitate commissioning, control and condition monitoring. The intelligent system solutions reduce energy consumption and operating costs. HAWE’s compact drives save space and allow innovative machine design. Around 2,490 employees in 18 countries and sales partners in over 40 countries provide local, professional and personal support to customers worldwide.
The spare parts lists and drawings of the very extensive product portfolio had already been successfully created for several years with the PARTS-PUBLISHER solution from Quanos Service Solutions. Access to the content was not possible online and the provision, especially for HAWE’s customers, required an increased administrative effort. With the new HAWE customer portal, access should be possible for all registered users to make the spare parts lists easily accessible.
To be able to control different user roles and the visibility of content, a suitable flexible role and authorization concept is required. Access to the spare parts solution needs to be centralized via the HAWE customer portal. In addition to online access, however, it is necessary that users without Internet access continue to have access to the HAWE spare parts catalog, i.e. an offline function must be provided. An innovative and intuitive layout should make it easy for users to find the right spare parts and request them quickly and easily from the HAWE service department.
With the Quanos solution, all requirements are met. The new spare parts solution is seamlessly integrated into the HAWE customer portal. The modern layout convinces with a user-friendly interface. Due to the responsive design, the use on mobile devices is a great advantage especially for the service technicians. The spare parts solution is easily accessible via the online portal for all national and international customers of HAWE Hydraulik, thus optimizing their procurement process for spare parts. If required, an up-to-date offline catalog is still available.
“After only a short time, we have received a lot of positive feedback and the solution has quickly established itself among our employees and sales partners”, summarizes Dominik Seitz, Head of Product Management Tools. Further optimization projects for the solution are planned for the next few years.
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