Intelligently Connect and Provide Digital Information In After Sales

Don't search - find!

Success factors in after sales service: knowhow and speed

Keeping machines, systems, and equipment permanently operational and available is one of the most important tasks of maintenance and service technicians. Quick action and in-depth knowledge are often required to rectify a malfunction and get the machine up and running again.

The problem: Complex machines and different sources of information make work more difficult

However, with increasingly complex machines and different sources of information, this is often a challenge. Products have become so complex that it is almost impossible to know all the machines and equipment.

Information on spare parts as well as the corresponding technical documentation for the individual machines and equipment are often available in different systems with varying quality and detail. To find the information they need, service technicians must know where to look and according to what criteria (e.g. keyword search in system A, inventory number in system B, part number in system C).

Internationally operating companies also face the challenge of ensuring consistent service quality all over the world. This is not always easy if there is no subsidiary in far-away countries.

How can you fix this?

Service 4.0 with digital, connected information

If the knowledge is not (any longer) in the heads of the employees, manufacturers of machines and plants need a system that makes this knowledge available centrally and intelligently.

This is where Digital Service 4.0 comes into play - in other words, the digitalization and intelligent networking of as much service-relevant information as possible and the provision of this information in a central, easy-to-use system.

The solution: Create an intelligent, networked service information system

How would it be

  • if your service technicians all over the world had access to all service-relevant information of your machines and plants in ONE system
  • if the information was intelligently linked to each other
  • if your technicians didn't have to know the right term to search for it
  • and if your catalog creators could even automatically link PDF files and supplier documents with the relevant spare parts information - without any manual effort at all?

Sounds impossible? Not for us.

Which tools can help?

Our software Quanos is an all-in-one system that gives you a 360° service view of your machinery and equipment.

All service-relevant information is digitally stored and intelligently linked in a central system: 2D or 3D spare parts catalogs, parts lists, customer-specific prices, availabilities, technical documentation, circuit diagrams, pneumatic diagrams, repair instructions, supplier documents and much more.

What is it good for?

All information, at any place, at any time


  • brings together all relevant information from your source systems as well as field data and makes it available to users 24/7 via a user-friendly interface
  • connects all service-relevant information in an intelligent way - without any manual effort
  • automatically links service information using AI technologies, even if the individual datasets do not contain metadata
  • ensures that your service technicians, customers, and support staff can easily find the right spare part through visual and text search and order it directly online
  • integrates electronic schematics and fluid diagrams and links them to the mechanical information
  • even digitizes supplier documents, old documents and PDF files and automatically links the relevant sections directly to the articles in the digital spare parts catalog
  • enables jumping back and forth between the different areas of the service information system (e.g. from the spare part directly to the relevant area within the technical documentation and back again)
  • offers extensive search functionality within the service information system based on established AI technology
  • allows a semantic search that understands the meaning of a search query, recognizes synonyms, and delivers the correct results even in the case of incorrect entries

Your benefits of intelligently connected information at a glance:

  • All-in-one service information system for your service technicians, customers, after sales managers, support staff and dealers - all relevant information at a glance
  • Reduction of incorrect orders through correct spare part identification
  • Reduction of effort for your service hotline, as service technicians, maintenance staff and customers can search for the right information themselves
  • Increased one-time fix rate, as your service technicians have all the information they need to prepare for service calls and troubleshoot problems
  • Increase customer satisfaction through competent and fast service
  • License cost savings, as your support and service staff only need ONE system to find all relevant information
  • Significant reduction of catalog creation effort and intelligent linking of service-relevant information through automation and use of AI technologies

Curious now?

Learn how to make your service platform smarter.

Download free fact sheet

With our smart search, you can take your service to the next level and pave the way for Digital Service 4.0.

Read more in our fact sheet „Search Spare Parts Catalogs and Technical Documentation in a Smart Way“.

Download fact sheet

Use cases

Fast resolution of malfunctions

Identification of the correct spare part

Ordering a required wear part

Carrying out routine maintenance

What are the results?

Facts and figures of our customers

[Translate to French:] [Translate to Englisch:] Korrekte Ersatzteilbestellung

20 %

fewer incorrect orders

[Translate to French:] [Translate to Englisch:] Support Mitarbeiterin im Aftersales Bereich

30 %

fewer calls to the order hotline, as orders are now processed by customers themselves

[Translate to French:] [Translate to Englisch:] Online Ersatzteilkatalog mit Warenkorb-Funktion

20 %

less time spent on order processing

Search less - find more

Download free brochure

Save valuable time and resources.

Read in our brochure how your users can find the right service information directly.

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Intelligently link schematics with service information

Download free fact sheet

Generate an all-in-one information and ordering system for mechanics, electronics, pneumatics, and hydraulics.

Read more in our fact sheet.

Download free fact sheet
„Today, representative branches can search through the online catalog themselves, thus eradicating 60% of the original support required for spare parts, as inquiries no longer need to be forwarded to our Customer Service team. Those savings allow us to offset our investment […] easily, and with 40 customer service representatives and a turnover of 132 million euros we have made back our investment in two years.“
Christoph Krump
Manager Spare Parts Business, EREMA
„With the integration of electro and pneumatic schematics in our parts catalogues we provide an allround information and ordering system that professionally supports our customers in all domains of the part search and ordering.“
Dirk Münze
Technical Documentation, IMA