Intelligently Connect and Provide Digital Information In After Sales
Don't search - find!
Keeping machines, systems, and equipment permanently operational and available is one of the most important tasks of maintenance and service technicians. Quick action and in-depth knowledge are often required to rectify a malfunction and get the machine up and running again.
However, with increasingly complex machines and different sources of information, this is often a challenge. Products have become so complex that it is almost impossible to know all the machines and equipment.
Information on spare parts as well as the corresponding technical documentation for the individual machines and equipment are often available in different systems with varying quality and detail. To find the information they need, service technicians must know where to look and according to what criteria (e.g. keyword search in system A, inventory number in system B, part number in system C).
Internationally operating companies also face the challenge of ensuring consistent service quality all over the world. This is not always easy if there is no subsidiary in far-away countries.
If the knowledge is not (any longer) in the heads of the employees, manufacturers of machines and plants need a system that makes this knowledge available centrally and intelligently.
This is where Digital Service 4.0 comes into play - in other words, the digitalization and intelligent networking of as much service-relevant information as possible and the provision of this information in a central, easy-to-use system.
How would it be
Sounds impossible? Not for us.
Our software Quanos SIS.one is an all-in-one system that gives you a 360° service view of your machinery and equipment.
All service-relevant information is digitally stored and intelligently linked in a central system: 2D or 3D spare parts catalogs, parts lists, customer-specific prices, availabilities, technical documentation, circuit diagrams, pneumatic diagrams, repair instructions, supplier documents and much more.