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Increase Your Service Business

The software for manufacturers of machines, plants and devices

State of the Art - Service with digital parts management

We are a software company that supports manufacturers of machines, equipment and plants in establishing their after sales strategy and optimizing aftermarket and service processes.

As a machine and plant manufacturer, the intuitive usability of your parts catalog including technical documentation is crucial for supporting your customers and service staff for maintenance, service and repairs.

Aftermarket on point

Once the machine has been sold and set up, your aftermarket processes and employees must be ready. The machine must be maintained, repaired and revised, because sooner or later parts wear out or break down. At the same time, downtime must be kept as short as possible to avoid unnecessary interruptions of production at your customer's site.

But there is a common problem: the machine is upgraded or maintained on site by different technicians with different know-how. The service technicians have to identify the right parts quickly - expensive false orders that lead to unnecessary costs and downtime should be avoided whenever possible. In the meantime, your construction department is constantly making improvements and extensions to parts and assemblies. The information is usually located in different systems that are not integrated with each other.

All-in-one service information system

We have made it our mission to support manufacturers of machines and plants in coping with these tasks. With our software, we offer you an all-in-one system with which you can quickly and easily provide your customers and service staff with the relevant, approved information on your products. The service information system links all service data across all systems and thus enables efficient use when preparing, planning and performing maintenance. Your employees and customers receive a 360° service view of the machines and systems.

  • All information and documentation on wear and spare parts are in one system and linked with each other
  • 360° service view on all your machines and plants

Fast, easy and accurate data updates

With just a few clicks, you can provide users with the latest information on machines, spare and wear parts, including links to the corresponding documentation - online, offline, as a PDF or on CD/USB stick. We support you in continuously optimizing the data and in automating processes.

Dispay update
Increased sales

Increase your sales in the spare parts business

24/7 – around the clock, the parts catalog is available to customers, distributors, partners, service staff and technical support from anywhere in the world on any device, on the Internet or locally. The correct spare parts can be identified at any time thanks to the user-friendly interface and ordered directly from the catalog using the shopping cart function and connection to the enterprise resource planning system. The result: fewer incorrect orders, more satisfied customers and increased sales in the spare parts business.

Increased efficiency in the service business

  • B2C comfort in the B2B sector
  • Better customer service through optimized after-sales processes

 

Provide your customers and employees with the experience of permanently available information in an intuitively usable software with a modern look and feel. Usability should not only be a requirement in B2C business.

Increase your customer satisfaction with our digital spare parts and service information system. Both your customers and internal service staff will gain improved access to all information through the use of the digital spare parts and service information system. Processing service tickets becomes as easy as child's play, the processing time for service operations is noticeably reduced and efficiency is increased.

Service business
Protect your catalog

Protection of your valuable data

It is up to you to decide who is allowed to view which information in which level of detail. Our flexible rights and role concepts ensure that every user has access to the information he or she needs - in a level of detail appropriate to that user role. To protect intellectual property, 3D drawings can be distorted at random. This prevents users from being able to see the exact dimensions of the parts shown, while the part and the structure of the machine remain visible to the service technician.

Ready for the future: Predictive Maintenance and Digital Information Twin

Your goal is to predict future maintenance requirements by permanently monitoring machines and plants, organizing maintenance processes efficiently and avoiding unnecessary downtime? The digital spare parts and service information system enables you to create the foundation for this. Via the central portal for all maintenance and service information, you achieve a comprehensive, digital understanding of your machines and systems. You set up an intelligent data model of your machines and plants - a so-called "Digital Information Twin". By linking the IoT data with spare parts and parts lists, you optimize your processes. This sets you up for the future.

Your advantages at a glance:

By using a digital spare parts and service information system, you will be able to:

  • Offer your customers and employees a 360° service view of your machines and plants
  • Increase the satisfaction of your customers by simplifying processes
  • Boost efficiency in the processing of service operations and spare parts orders
  • Increase sales in the spare parts and aftermarket business
  • Reduce the effort required to create, update and publish spare parts catalogs
  • Support your global sales channels, customers and service staff by providing the same information in multiple languages
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Why is that useful?

Facts and figures of our customers

Save money

40 %

less costs for the creation
of spare parts catalogs

Correct order of spare parts

20 %

less incorrect orders

Support hotline

30 %

fewer calls to the order hotline, as orders are now carried out by customers themselves

Sales manager

30 %

less time required for sales activities

Shopping cart in spare parts catalog

20 %

less time needed for order processing

Positive trend

367 %

improved efficiency in catalog production

Increase your service business

Download free brochure

What does your digital service strategy look like?

Our brochure tells you how a service information system can best support you in digitizing your after-sales service processes.

 

Download brochure
Brochure to increase service business as a manufacturer

Our customers' references speak for themselves:

„Today, representative branches can search through the online catalog themselves, thus eradicating 60% of the original support required for spare parts, as inquiries no longer need to be forwarded to our Customer Service team. Those savings allow us to offset our investment in the CATALOGcreator® easily, and with 40 customer service representatives and a turnover of 132 million euros we have made back our investment in two years.“

Christoph Krump

Manager Spare Parts Business

„With the integration of electrical and pneumatic circuit diagrams in our spare parts catalogues, we provide an 'all-round information and ordering system' that supports our customers in all areas of spare parts research and ordering in a professional manner.“

Dirk Münze

Technical Documentation

„With PARTS-PUBLISHER we were able to automate the creation of our spare parts documentation and thus considerably shorten the creation and publication processes. At the same time, we were able to increase the diversity of our publications through database-based single-source publishing. The system is also open for far-reaching extensions and is therefore absolutely future-proof.“

Olaf Maier

Deputy Management TD
Group Leader Spare Parts Documentation