Our system enables users (customers, service technicians, dealers) to use this valuable information on any device at any time. In this way the right spare parts and maintenance information can be found and ordered immediately.
This provides all the information needed for the service call and makes it possible to order or sell spare parts easily online.
The catalog system provides access to current data and all service information about your machine. The data is maintained, managed and updated centrally in one system.
Parts lists, 2D and 3D drawings, service documents and circuit diagrams are linked bidirectionally and are available to you and your service technician at a glance.
With visual or graphic support, you can find the information you need with just a few clicks. Reach your goal without detours and find the right part quickly and accurately.
Your service technician no longer wastes time searching for the required information in different systems or calling your service hotline.
There will be fewer queries to your service hotline and the rate of incorrect orders will decrease. You save time and protect your resources.
Do you want to avoid difficulties during a service assignment? This brochure tells you:
Sell your spare parts in no time with our practical catalog system.
All information about spare parts can be found intuitively. Your customer can easily identify the part he needs, put it into the shopping cart with one click and order it directly.
The ordering process is carried out without the need for help or other systems.
Simple, fast, accurate, around the clock - this is how spare parts orders should be.
Thanks to up-to-date and correct information, the user does not need any help with ordering from the hotline. This is done directly in the catalog system without media discontinuity and language barriers. Queries to the service or order hotline are thus significantly reduced, which provides noticeable relief. The rate of incorrect orders is also significantly reduced. You save on personnel resources while increasing the quality of your service.
Through the connection to your merchandise management system, you can enrich inquiries or orders with individual prices and availability. Thus, your customers and service technicians have access to the full scope of information and an extended range of products for placing a professional order. This opens the door to international markets, expands your customer base and increases spare parts sales worldwide.
For a commercial vehicle builder, calls to the order hotline decreased by about 30% because the customer can now place orders on his own.
A manufacturer of vehicles saved about 20% of time in order processing by using the service information system.
The aim of the after-sales service business is to generate further profit through spare parts after the sale of the machine.
This brochure tells you:
Only recently, Doppelmayr has begun to integrate electronic spare part catalogs into its service portal for customers. In the first phase of the project, spare part catalogs have gone online for 30 systems of the innovative cableway manufacturer’s D-Line and 3S. A parts list linked to 2D drawings enables easy identification and ordering of spare parts for these systems.
Ahead of the competition - CLAAS made its spare parts catalogues available online thanks to Docware. The condition was to distribute catalogues specifically designed for dealers and customers.
Modernise your after sales service and benefit from a service information system. Find out how the effort for creation and maintenance is reduced and how you can satisfy a worldwide dealer network.