Lead with smart information – Software for digital spare parts catalogs, service information systems (SIS) and service portals
Our new all-in-one service information system Quanos SIS.one provides everything you need as a manufacturer and operator of machinery and equipment to digitalize and optimize your after-sales service. Quanos SIS.one enables you to bring together all relevant service information on your machines and plants from the source systems, link them and provide them to every user via a user-friendly interface, from maintenance staff to service technicians, support staff or your customers themselves.
The digital service information system Quanos SIS.one helps you reach the next level in after-sales.
Quanos SIS.one links all relevant service information from the source systems, such as ERP, CAD, DMS, CMS, etc..
To perform their work in customer service or maintenance efficiently, service technicians need quick and easy access to electronic circuit diagrams and fluid plans. If these are integrated into a service information system and intelligently linked to the spare parts catalog and technical documentation, service technicians have an all-in-one information and ordering system for all areas: mechanics, electronics, pneumatics, and hydraulics.
Quanos SIS.one enables you to comprehensively integrate electronic, pneumatic and hydraulic schematics into our service information system. Without intermediate formats or logic losses, all information required for efficient navigation in the electrical documentation is used for direct data transfer from the ECAD system to the service information system.
Effective error diagnostic, signal tracking, component search as well as spare parts search and ordering are comfortably and professionally supported.
Sell your spare parts in no time at all.
Tired of correcting wrong orders? Would you like to focus on selling more spare parts instead?
With our service information system, you can boost the performance of the service team to unlock the value of your technical assets. Dealers, distributors and service staff use state-of-the-art processes and methods to find and order exactly the right part accurately, easily and quickly.
You get an easy-to-use digital ordering system that lets you quickly set up and manage the parts ordering process. You decide which parts and products you want to sell, to which customers, at what price. Your customers can easily add equipment parts to a shopping cart and place orders using the branded forms aligned with your processes. For manufacturers who want to streamline the process even further, we offer the ability to pull real-time pricing and inventory information from your enterprise resource planning systems and transfer the customer order directly into your ERP or e-commerce system.
Continuous use of 3D data from design to after-sales.
90% of manufacturing companies use CAD systems to design their machines, vehicles, equipment or plants. But only a few companies make the 3D data available to other internal departments or customers for use. However, here is a lot of potential: 3D data from the CAD system can be used directly for the automated or manual creation of a spare parts catalog or within the technical documentation.
It is configurable which information is to be displayed in which level of detail. In this way, departments such as technical documentation, customer support, the after-sales department or customer consulting benefit - without needing access to your CAD systems.
All information at a glance.
Integrate your technical documentation, such as repair and maintenance manuals, operating instructions, data sheets, handbooks, and much more, into your service information system. The individual sections of the documentation are linked bidirectionally with assemblies or spare parts. Supplement the written information with graphics, training videos or interactive 3D animations in various file formats.
This way, users of your service information system can jump directly between spare parts and the relevant passage within the documentation. For example, your service technicians can obtain all the information they need at a glance to quickly rectify a malfunction or efficiently carry out a maintenance measure.
The documentation modules can be integrated directly from an editorial system into the Quanos SIS.one catalog interface.
Parts lists, 2D and 3D drawings, service documents and schematics are available to you and your service technician at a glance.
You navigate through a clear tree structure. With visual, graphic support, you can find the information you need with just a few clicks. You can also use the specific search function to reach your destination without detours and find the right part quickly and accurately. The search options go far beyond a keyword or part number - every attribute, every number and every piece of text, even if it is buried deep within an assembly, or even a static document such as a PDF, can be found immediately using our advanced search technology.
Service information is available to your service staff and customers in all media, whether on the Internet, Intranet, USB, CD or paper. For an improved service process, your technician has access - 24/7 - to the complete spare parts and service documentation at any time, no matter where the operation takes place.
Always find the right information - with short search times when searching for spare parts, wearing parts, accessories and service information
Accelerated processing of spare parts orders - simple, fast, accurate, around the clock
With Quanos SIS.one, you create and publish your catalogs and service information systems automatically and manually in various media.
Has the creation of spare parts catalogs previously taken hours, days, weeks? That's over now. With just a few clicks, you can create and design your spare parts catalog completely tailored to your requirements without any programming knowledge, either automatically or at the push of a button.