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The New Service Information System

THE BEST SOFTWARE FOR DIGITIZING YOUR AFTER SALES

Software for digital spare parts catalogs, service information systems (SIS) and service portals

We are currently working on our new product highlight, which combines the strengths of CATALOGcreator® and PARTS-PUBLISHER. The new software contains the best of both worlds - combined in one product.

You can be excited!

This means for you: We can respond to your needs even more precisely. No matter if you want to combine service information, create and publish spare parts catalogs manually or automatically, optimize your after-sales processes or increase your spare parts business - we have the ideal solution for every use case.

Single Point of Service Information

As a manufacturer and operator of machines, plants and equipment from various industries, you collect all relevant service information from the source systems with our service information system software. You make the information available to users via an intuitive user interface. This provides your employees, customers and distributors with a 360° service view of your technical products and gives them access to the information they need at any time.

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Look forward to the following functions:

Identify & order spare parts:

The users of your service portal receive user role-based access to all relevant service information. This way they get all the information they need at one glance and can switch between spare parts catalog and documentation at any time.

Identify spare parts

Simple, fast and accurate

Always find the right information - with short search times when searching for spare parts, wearing parts, accessories and service information

  • User-friendly and informative catalogs with complete and up-to-date spare parts and service information
  • Intuitive search through visual identification, text search and structural tree
  • AI Search using AI technology: Intelligent search within documents, parts catalogs, manuals, etc.
  • Bidirectional linking of parts with BOM entries
  • User-friendly, intuitive interface
  • Multilingualism: every world language available (including Arabic and Chinese)
  • Extended entry point to the service portal, e.g. via industry-specific machines

Order spare parts

Everywhere and anytime - 24/7

Accelerated processing of spare parts orders - simple, fast, accurate, around the clock

  • Integration of external shops, portal and enterprise resource planning systems
  • Own B2B web store with user administration, shopping cart functionality, order history, discounts, watch list
  • Integration of custom pricing and discounts, availability and storage locations

Create & publish spare parts catalogs

Our software offers you a variety of integrated tools for data preparation as well as for the automated and manual creation and publication of catalogs and service information systems in various media.

Prepare data

Rule-based, automated, appropriate

  • Standardization, structuring and optimization of your data
  • Intelligent linking of your BOMs with 2D and 3D graphics, automated hotspot creation and bidirectional linking of information
  • XVL processes: Automatic derivation of 2D exploded views from 3D models
  • Rule-based data preparation and cleansing

Data processing

Without programming knowledge

  • Automated, partially automated or manual creation of spare parts catalogs and service information systems
  • Manual editing of data and configuration of the layout in the WYSIWYG editor (What You See Is What You Get) without any programming knowledge
  • Intelligent linking of spare parts information with documentation, schematics, hydraulic and pneumatic diagrams, operating and maintenance manuals, photos, training videos and other file formats
  • User role-based configuration of catalog information
  • Creation of machine-, customer- and language-specific catalogs
  • Various quality assurance mechanisms, including fully automated quality analysis, catalog preview and reporting

Publish data

Automatically or at the push of a button

  • Fully automated publishing process for various media: online publication (Internet, Intranet or on mobile devices), offline publication (CD, DVD or USB) or print publication (PDF or paper)
  • Single-source publishing: all data from one source
  • Automated, semi-automated or manual catalog updates

Integrate systems & merge data:
Single Source of Truth

the extended intelligence for your ERP system

With its flexible interfaces as well as its modular structure, our software integrates perfectly into your IT landscape. The data exchange is thus simplified and optimized. The system becomes your single source of truth for all spare parts and service information.

  • Standard interfaces for the optimal integration of the established ERP-, PLM-, CMS-, DMS-, CRM-, PPS-, CAD-, CAE-, Logistics- or E-Business systems
  • Data exchange between the different systems
  • Modular design guarantees optimal price-performance ratio and absolute flexibility
  • Protection of sensitive catalog data, e.g. through encryption, scheduling of use by expiration date, alienation of 3D visualizations, etc.
  • Data security with "two-factor token protection" at login, new captcha function at registration and adaptations to GDPR

User-friendly interface & easy navigation

intuitive, no training required

  • Optimized operation for devices with touch input
  • Individual user profile settings
  • Multilingual service portal, including Arabic and Chinese
  • User-defined favorites

Services & Support: individual and reliable

we support you wherever you need us

  • Consulting / Process optimization: (Strategic) consulting in the area of after-sales service and service information management
  • Analysis Workshop: Assessment of the actual situation with all requirements and definition of the desired state
  • Proof of concept: Creating a test using a prototype with real data and developing a solution concept
  • Data analysis: Analysis of your inventory data and suggestions for optimization
  • Customizing / Software development: customizing and individual software development based on your requirements
  • Hosting: Complete handling and provision of IT and software infrastructure
  • Commissioning: Support in setting up a system environment installed on your premises
  • Automated legacy data transfer / migration: Support in preparing legacy data for integration into PACE
  • Project management: Support and management of the entire customer project
  • Training: Training of users on site and digitally
  • Service on demand: support, hotline, maintenance, troubleshooting and consulting

Get ready for the future.

Create the basis for the "Digital Information Twin"

Create the foundations for tomorrow today. Build an intelligent data model of your machines and plants by providing high-quality technical and service information in aggregated form. In this way, you create a comprehensive, digital understanding of your machines and products.

Essential requirements for this are:

  • Integrated data processing
  • Consistent master data
  • Comprehensive data structures
  • Meaningful data models
  • Smart networking of all information
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Convince yourself - get to know our software

Convince yourself now and experience in our online demo how to find and order service information and spare parts with minimal effort.

Online demo
Brochure for manufacturers

Download product brochure now

Find out how our software supports you in digitizing your service and maintenance processes. You too can reduce downtime, cut costs and reduce the number of incorrect orders!

Brochure for manufacturers
Brochure for operators

Find and order spare parts

With our solution, manufacturers and operators of machines and plants can easily create interactive digital parts catalogs.

Learn more

Create und publish catalogs

 Create your spare parts catalog fully automatically or with just a few clicks according to your requirements all by yourself.

Learn more


Quanos product news

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New PARTS-PUBLISHER Update 2020

vom 15 July 2020, 5:06 pm
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