Aftersales Service 4.0
Digitization in Aftersales
Lift your aftersales service to a new level
Lift your aftersales service to a new level
Digitalization is more than just a buzzword. It is a strategy. A necessity. A success factor.
But what does reality look like? While production is already largely digitized and automated at many companies in the mechanical and plant engineering sector, there is still a need to catch up in the area of aftersales - and thus potential that needs to be exploited.
Digital aftersales service consists of
Our service information system Quanos SIS.one helps you to implement your digital aftersales strategy and optimize your service processes.
Our software is an all-in-one system that provides you with a 360° service view of your machines and systems. All service-relevant information is digitally stored and intelligently linked in a central system: 2D or 3D spare parts catalogs, parts lists, customer-specific prices, availabilities, technical documentation, circuit diagrams, pneumatic diagrams, repair instructions and much more.
Learn more about Quanos SIS.one
Quanos SIS.one gives your aftersales department simple, centralized access to all the information they need to efficiently sell spare and wear parts, generate additional orders, and identify and exploit upsell potential.
Thanks to the shopping cart function and the integration with your ERP system, your customers can order spare parts independently directly in your online catalog - without the support of your service hotline.
In this way, you create the ideal conditions for increasing your revenue in aftersales.
Find out how Erema, an Austrian manufacturer of plastics recycling machines and technology, achieved return on investment (RoI) of its innovative online spare parts catalogs after just two years. The company is thus securing a modern corporate image for its spare parts business in the long term.
Koenig & Bauer Sheetfed AG & Co. KG in Radebeul (Germany) relies on innovative solutions in service. The machine-specific online spare parts catalogs, which are generated with the CATALOGcreator® software, are now available to customers worldwide in the Koenig & Bauer customer portal, no matter which end device they use.
