About us

Passion for smart information

Quanos Service Solutions GmbH offers professional realization of customized projects for interactive spare parts catalogs and service information systems as well as service portals. We are your reliable partner for manufacturers and operators from a wide range of industries, such as mechanical and plant engineering, agriculture, automotive and medical technology.

Maximize your service productivity with us by combining data sources with product information centrally and easily. We automatically provide this information in a user-friendly portal. Benefit from an increase in profitability of your service business. At eye level and with honest advice, we implement flexible solutions to optimize your service processes - by using innovative software!

Machine with relevant information

Communication between human and machine

Our vision

We empower machine-to-human communication.

Platform for machine data

Our mission

We offer the world's most powerful and user-friendly platform for integrated information management of digitally networked devices, machines and systems.

Facts and figures - Quanos Service Solutions

Employee of Quanos

130 Employees

Map with location

3 Locations

Software user with laptop

> 1.000.000 Users

Customers of Quanos

> 700 Customers


The Docware GmbH, founded in 1987, and the TID Informatik GmbH, a successful company since 1992, have been operating together on the market since their merger in January 2020.

The two companies form Quanos Service Solutions GmbH and have not only combined their more than 60 years of competence and experience in the field of spare parts catalogs and service information systems, but also their passion for innovative and future-oriented service solutions.

The service spectrum ranges from individual consulting to complete project management. In short: Tailor-made solutions for your requirements based on standard software!

TID and Docware
Transformation Timeline of TID and Docware

January 2020

Merger TID and Docware

SCHEMA, TID Informatik GmbH and Docware GmbH
form a strong alliance of 3 successful companies

TID and Docware

July 2020

Publication of the Quanos Group


Quanos Solutions

November 2020

TID and Docware are now the Quanos Service Solutions GmbH

Quanos Service Solutions

Our values

Leading company


We employ highly qualified professionals who are passionate about developing outstanding software with the goal of being the best in the industry.

Dedicated people


We are passionate about our products and customers. Through high commitment and goal orientation we are pioneers for new technologies to find the perfect solution for our customers.

Connected to each other


Through honest and constructive cooperation, we create a trusting and deeply connected relationship. We find a suitable solution for every technical and human situation.

„I am convinced that with Quanos Service Solutions we are taking the only right path into the future! There are virtually no limits to the possibilities for turning innovative ideas into reality within the Quanos Group. I always stand behind my employees who are doing a great job. For showing their trust in us and will continue to do so in the future, I would like to express my gratitude to all our customers and partners. I look forward to filling our vision with more life step by step. Separately, TID and Docware have developed magnificently, but together as Quanos Service Solutions we are even stronger. You can feel the enormous drive every day and it motivates us to take the path to a digital future. Together, we are creating completely new opportunities. With a team with years of experience and exciting visions for the future, I see Quanos Service Solutions at the forefront.“
Robert Schäfer
CEO Quanos Service Solutions